Nick Varney, CEO Merlin Entertainments said:
“We are deeply saddened by the news about Leah and all our thoughts are with her and her family. We cannot undo the events of last week but everyone in the company and at Alton Towers is determined to do all we can to provide appropriate support to those who were injured and their families. “
Since the accident of last Tuesday we have done our best to provide appropriate communication and support to those involved and to their families. We absolutely recognise what a difficult time this is for everyone, especially those who have been so seriously injured, and we have tried to do this in a way that is both sensitive and appropriate
Over the course of the weekend we have written again to all of the 16 people involved or to their families. These letters were all hand delivered by Alton Towers representatives. Irrespective of the outcome of the current investigations into the causes of the accident, in these letters we have accepted full responsibility to those who had been injured in the accident and confirmed that we will ensure that compensation will be provided to them. We have recommended each of the injured guests or their families instruct a lawyer and submit a claim for compensation which we will ensure is dealt with swiftly and sensitively.
In addition we have engaged the services of Health and Case Management Ltd (HCML) – a leading firm of specialist independent rehabilitation providers – to provide all of those involved with the best support for their individual needs whether from the NHS or by providing additional support and services. HCML have already made contact with some of those affected in order to progress this.